One sofa manufacturer recently found that up to 30% of people regretted their choice of sofa within 2 months of buying it. We’d like to think that here at John Dick & Son our customer satisfaction rate is a lot higher than that! And if our reviews are anything to go by we are certainly doing something right.
One of the benefits of being an independent family business is that we already have an edited collection. The choice out there nowadays can be overwhelming but here we are very fussy about which sofas take up precious room in our showroom. It’s also how you can be confident in the quality as they all come from factories that we have close working relationships with and have done for many years.
Here are some expert tips for making the whole sofa-buying experience as painless as possible.
1) Bring your measurements
You may think you will be able to tell if a sofa will be too big or too small for your room just by looking but it’s amazing how different they look in a large showroom space and it can totally skew your spatial judgement. Measurements are key and we can even draw up a plan of your room to check sofas will fit.
2 ) Tell us what you want
It’s often helpful to chat with us about what your requirements are (be it deep, high, traditional or firm – we will have heard it before!) and we can point you in the right direction and make suggestions. All our sales advisors have years of experience, we know our products inside out and we’re more than happy to help.
3. Kick back & relax
We always encourage people to sit on a sofa the way they would at home, even if it means taking your shoes off. And you should definitely take your outdoor jacket off for a truer test of any sofa. We provide free coffee, a free car park and beautiful surroundings so that you can take your time and sit for as long as you need to make a decision – no pressure here!
4. Don’t fixate on fabric
Concentrate on the shape, size and comfort factor first and foremost. Try to look past the colour & fabric of the display sofas in the showroom as they all come in a wide selection of textures, patterns and colours. In the rare event that the manufacturer’s collection is exhausted we even have some manufacturers who do COM (customer’s own material) and our interior design department can help source upholstery fabric.
5. Take the pressure off
We obviously encourage you to visit our showroom and try the sofas. However, we also offer services such as fabric sampling and design advice. Our delivery team will even come and check access before you order if you are worried we won’t get your sofa in. It’s the details like that set us apart from online companies. You’ll be able to rest easy both before and after delivery, knowing that our team will give you personal, expert service.
